Terms and Conditions

The following terms are intended to be fair to both parties, if further clarification is needed please do not hesitate to contact us.

From time to time it may be necessary to amend our Terms and Conditions; current copies are available by post or email. Information within this document is correct as of date of publication on 27th November 2018.

We are happy to open credit facilities to an agreed amount where satisfactory trade and bank references are provided. It is requested that first orders are placed on a proforma basis, enabling us to despatch your order quickly whilst awaiting the return of references. The credit limit will usually be set equal to the value of your first order This will be reviewed as a trading pattern is established.
Future payments are expected within 30 days of the date of the invoice. We reserve the right to add interest of 8.5% to any invoice not paid within this time. Please be aware that we are unable to process orders should they result in the credit limit being exceeded. Please note that repeated late payments will result in the removal of credit terms, and we will only continue to trade on a proforma basis.
In the event that legal action should be required to recover monies owed, we will also seek to recover the interest of the debt of 2.5% per annum above the National Westminster Bank base rate, plus costs.

All goods remain the property of Boddington’s Berries until paid for in full.

Carriage is charged at £7 on all orders under £250. Please allow 7 days for delivery, although we do our absolute best to get your orders out ASAP. All goods must be checked on receipt and any shortages or damages to be marked on the delivery note. Any claims must be notified within 24 hours.

Collection from farm is possible, please give us 24 hours’ notice to put your order together. For farm collections, we will email you when your order is ready to collect. Payment upon collection receives a 10% discount.

In exceptional circumstances where demand outstrips our expectations, we may run short of some lines. Pre-season orders are welcomed and will be processed in strict order of receipt.

The business holds data in the form of names, addresses, telephone numbers and email addresses, together with accounting details, on our account’s software and in paper form in our secure office.
Any bank details supplied to us for card payments will be destroyed as soon as the payment has been successfully taken.

Please contact us if you wish to see a copy of our full GDPR Policy.

Returns and Refunds

If there is a problem in any way with products sent out to you, please notify us as soon as possible so that we can get a replacement out to you.

Should there be damage to goods when they are delivered, please let us know straight away, and within 24 hours for us to arrange replacements.

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